1-800 Water Damage of South Denver

Genuine people- Did everything to customize our project and cut costs. Very knowledgable. Took the time to advise us to prevent future water damage. Trustworthy and fair. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Mould inspection, Mould mitigation, Mould cleaning, Water damage-related mould removal, Service not listed. More

I highly recommend 1-800 Water Damage. They demonstrated through their transparency, timeliness, work quality and communication that they are a company that cares about their customer satisfaction. Due to the low temperatures, one of the pipes of a shower valve burst due to freezing. I was out of the country when I found out that my basement had flooded and the water had ruined many of the walls and flooring in various parts of the house.

For this reason I was no present during the mitigation process. However, as soon as I contacted Luis, the operations manager, and we spoke through the phone, he got his crew in my house that day late at night at around 10pm. This gave me assurance that more damage would be prevented. Luis explained to me in detail the mitigation process which consisted of tearing down affected walls and installing fans and dehumidifiers to lower the moisture levels and prevent mold build-up. Mara, who also works at the company, also communicated with me constantly, updating me on the process and they things I needed to take care of on my side, such as communicating with my home insurance. Promptly after the completion of the mitigation process, Luis and Mara brought one of their partner contractors to begin the reconstruction of the basement.

The reconstruction was completed promptly and the quality of the work was above my expectations. Overall, Luis and Mara gave me the assurance that a customer needs to know that in emergencies as this, my house was going to be taken care of and reconstructed to its initial state. Luis and Mara helped communicating with my home insurance effectively, which made the process smooth having prompt insurance approvals due to their detailed work estimates.

I am highly grateful and happy for their work and communication that they provided in that stressful situation. I strongly recommend their services, you will be in good hands!

They were incredible. Did a great job. cleaned up every day in addition to mitigation work. They were very communicative and accommodated my schedule. Entire crew courteous and professional. Horrible event to happen but they made it better. thanks Positive Responsiveness, Punctuality, Quality, Professionalism Services Flood restoration, Water damage-related clean-up and repair, Water damage-related mould removal. More

TLDR: I highly recommend this business because of their quality, customer service, and unparalleled communication. I was out of town during a deep freeze on Christmas morning when I got the dreaded call from a friend asking me where my main water shut off valve was, a pipe had burst in my finished basement. I am a first time home-buyer, only 3 months had passed since closing on the house, and had never before filed an insurance claim - I was panicking.

I called many businesses that Christmas morning, both large and small; few answered, some never returned my calls. Fortunately, I got the calm and collected voice of Mara. Mara was very knowledgeable, asked me pertinent questions to try to assess the situation, and made me feel heard, "we'll get it fixed - don't worry". Throughout this experience there were two main points of contact, Mara and Luis, the dynamic duo.

From the very beginning they gave me a breakdown of exactly what was going to happen, when it was going to happen, established clear roles and responsibilities, and most importantly maintained constant communication - I was never left guessing. Luis relied on his years of experience to help me navigate the insurance process and ensured that my claim was prioritized in a time when burst pipes were not only a local issue but a national one.

The services provided can be categorized into (1) mitigation and (2) reconstruction. Mitigation: When I flew back into town I found damaged furniture, soaked carpet, and basement walls/ceiling completely destroyed. Luis, Mara, and their crew took inventory and perfectly documented damaged goods, hauled out damaged furniture and carpet, removed all damaged drywall, salvaged bathroom tile attached to damaged drywall, and began the drying process.

They were very effective and efficient all while minimally disrupting my day-to-day. Reconstruction: This part of the project included putting up drywall, painting, new carpet installation, tile installation, and new doors to be swapped. I can honestly say that the workmanship and attention to detail makes me feel like my basement was left in a better state than before the pipe burst.

Each service was followed with a detailed report, pictures/videos taken, and a line-item breakdown. Luis told me and the insurance adjuster, "a picture is worth $1000 dollars" - thanks to their report's attention to detail, insurance claim was backed by solid evidence and any pushback was met with the pertinent evidence. Luis and Mara, thank you very much for making this horrible experience into a bearable one. I cannot be happier with how things turned out - I would recommend your services to my friends in need in a heartbeat!

Without giving away too many details, I am currently dealing with a potentially unhealthy situation in the place where I am living. The first person who came by to assess everything was from a well known national company that I won't name here, but I'm sure you know. Not only did he show up late and with a bad attitude, he was very cagey about his answers in terms of the severity of what I was dealing with.

Imagine my relief when we asked for a second opinion from 1800 Water Damage and Efrem showed up. Not only did he show up on time and was very polite, he was also incredibly honest about the situation of everything at the property, and answered all my questions without any compunction or condescension. We have just started the process but I am very grateful to be working with Efrem and the people at 1800 Water Damage as I feel my house and all who live in it are in great hands.

Responsive team of professionals. Showed up quickly to respond to a water meter break and were able to assess the damage easily. They also recommended a quality restorer who came out the next week to stretch the carpet and repaint/replace the base boards. They turned a bad situation into a pleasant experience. Highly recommend! Positive Responsiveness, Quality, Professionalism Services Water damage-related clean-up and repair. More

When In need - this is your go-to team. These guys are fantastic, fast, and fair. In the office, Betty was extremely helpful, responsive, and professional in clarifying our needs and scheduling. Their work backed up everything we discussed. Luis was super friendly, professional, and knowledgeable when assessing our needs at the house. They were quick and did excellent affordable work for us. Their promptness and expertise allowed us to complete our remodeling project quickly. It's comforting to know that when home repairs send you surprises- there are thoughtful, caring professionals like Luis and Betty to move things forward. Thank you for taking good care of us.

Very responsive and Jose, the technician came to my home quickly! Jose was awesome.friendly, very knowledgeable and diagnosed where the water had originated from and fixed the water damage! I would highly recommend them Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair. More

They were very professional, they were prompt always called before they came so you knew when to expect them. The gentlemen that did the work were efficient, polite, and would do all that you asked them. They clean up when ever they were finished for the day! I would recommend this company to who ever needed clean up whatever disaster they you may have! I give them 5 stars ! Thank you so much' Patty Harmon (a real fan!)

Great experience with 1800 Water Damage. Luis called me back immediately and was a trust worthy and consummate professional throughout the process taking the time to answer all my questions. They came to my house quickly to get the process started and returned later that day to install additional necessary equipment. Their quick and diligent work saved my hardwood floors! Would absolutely recommend!

WOW! Had 1-800-Water Damage come service our house today and hands down the best service we've ever had. The team that came out were punctual and got straight to work. Ive been working from home lately with all that is going on and they worked around me without interfering. The work was done quick and they did a GREAT job. Had to go on to share my experience. Definitely give Luis a call.

Excellent customer service; Great company with prompt fast response and the crews do a an exceptional job!

Luis and Hector are absolutely wonderful. They are professional and prompt with response time when our basement flooded with a sewage backup. Everything was explained where I understood what was being done and answered all questions and concerns I had. The job was completed in 2 days and I felt very confident in their work. They were very patient with me and my tenant. Thank you both for your great care of our home.

Luis and his team were extremely flexible and accommodating of my work schedule, offered fair and competitive pricing, and they were very professional and great at communicating every step of the way. They completed the job perfectly in 1 day. Would highly recommend their services!

The whole crew was fantastic! We had some flooding after a recent rainstorm 1-800-Water Damage was responsive, thorough, and efficient. They did even helped us move tenants out of the space late-evening, allowing them to get fans in before any mold started. Highly recommend their services.

These guys are trustworthy and do a stand-up job! Highly recommended.